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Contact Us
For general cargo questions including tracking, rates, or how to open a Southwest Airlines Cargo Account, please contact our Cargo Customer Care Center.
Southwest Airlines Co.
Cargo Management Group
P.O. Box 36611
2702 Love Field Dr.
Dallas, TX 75235-1611
Cargo Management Group
P.O. Box 36611
2702 Love Field Dr.
Dallas, TX 75235-1611
Cargo Customer Care
(800) 533-1222
Hours: Monday - Friday
6:30 a.m. - 8:00 p.m. (CST)
(800) 533-1222
Hours: Monday - Friday
6:30 a.m. - 8:00 p.m. (CST)
Southwest Support
(transportation of human remains)
(888) 922-9525
Hours: Monday-Friday
6:30 a.m. - 8:00 p.m. (CST)
(transportation of human remains)
(888) 922-9525
Hours: Monday-Friday
6:30 a.m. - 8:00 p.m. (CST)
Website
For questions regarding this website or to report a technical problem, please contact the Cargo Customer Care Center at (800) 533-1222.
Sales
For questions regarding rates and how our Cargo folks can assist in your shipping needs, just contact your local Cargo Area Sales Manager who will be happy to assist you.
| Area Manager | Phone # | Sales Territory |
|---|---|---|
| Vina Belardes | (866) 330-7728 | Burbank, Los Angeles, Ontario, Orange County |
| Rene Campos | (877) 326-9727 | Oakland, Sacramento, San Francisco, San Jose |
| Corinne McHale | (877) 826-1386 | Albany, Baltimore/Washington, Buffalo/Niagara Falls, Harrisburg, Hartford/Springfield, Washington Dulles |
| Brent Eickenloff | (877) 326-9732 | Albuquerque, El Paso, Phoenix, Tucson |
| Joyce Glynn | (877) 326-9735 | Amarillo, Austin, Dallas, Lubbock, Midland/Odessa |
| Chris Harman | (877) 326-9731 | Denver, Las Vegas, Reno, Salt Lake City, San Diego |
| Jim Hodges | (877) 826-1387 | Ft. Lauderdale, Ft. Myers/Naples, Miami, Orlando, Tampa, West Palm Beach |
| Steve Massa | (877) 826-1379 | Birmingham, Jackson, Little Rock, Louisville, New Orleans |
| Mike McLaughlin | (877) 826-1381 | Chicago, Cleveland, Detroit, Minneapolis/St. Paul |
| Bill Parker | (877) 326-9734 | Corpus Christi, Harlingen/South Padre Island, Houston, San Antonio |
| Russ Atkinson | (866) 672-4055 | Boston, LaGuardia, Long Island, Manchester, Newark, Philadelphia, Pittsburgh, Providence |
| Glen Smith | (877) 826-1380 | Indianapolis, Kansas City, Milwaukee, Oklahoma City, Omaha, St. Louis, Tulsa |
| John Sullivan | (866) 223-2740 | Atlanta, Columbus, Huntsville, Jacksonville, Nashville, Norfolk, Raleigh/Durham |
| Ken Thomas | (877) 326-9725 | Boise, Portland, Seattle, Spokane |
Operations
To discuss specific operational needs, please contact your local Cargo Manager of Operations.
| Cargo Manager | Phone # | Territory |
|---|---|---|
| Elden Allen | (866) 301-0417 | Albuquerque, Amarillo, Denver, El Paso, Phoenix, Tucson, Tulsa |
| Tracy Asher | (866) 374-9009 | Austin, Dallas, Kansas City, Little Rock, Lubbock, Midland/Odessa, Oklahoma City |
| Jeff Bondurant | (866) 241-3156 | Birmingham, Corpus Christi, Harlingen/South Padre Island, Houston, Jackson, New Orleans, San Antonio, St. Louis |
| Joe Bonsu | (866) 246-6241 | Boise, Las Vegas, Omaha, Reno, Salt Lake City, San Diego |
| Bill Merda | (866) 723-0496 | Chicago, Cleveland, Columbus, Detroit, Indianapolis, Louisville, Milwaukee, Minneapolis/St. Paul, Pittsburgh, Washington Dulles |
| Steve Desler | (866) 702-6071 | Oakland, Portland, Sacramento, San Francisco, San Jose, Seattle, Spokane |
| Jim Doherty | (866) 646-2545 | Atlanta, Ft. Lauderdale, Ft. Myers/Naples, Huntsville, Jacksonville, Miami, Nashville, Norfolk, Orlando, Raleigh/Durham, Tampa, West Palm Beach |
| Sean Moody | (866) 323-2975 | Albany, Baltimore/Washington, Boston, Buffalo/Niagra Falls, Harrisburg, Hartford/Springfield, LaGuardia, Long Island, Manchester, Newark, Philadelphia, Providence |
| Brad Rush | (866) 227-2599 | Burbank, Los Angeles, Ontario, Orange County |
