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Contact Information
For general cargo questions including tracking, rates, or how to open a Southwest Airlines® Cargo Account, please contact Cargo Customer Care.
Cargo Customer Care
(800) 533-1222
Hours: Monday-Friday
6:00 a.m.-9:00 p.m. (central time)
Saturday-Sunday
8:00 a.m.-5:00 p.m. (central time)
(800) 533-1222
Hours: Monday-Friday
6:00 a.m.-9:00 p.m. (central time)
Saturday-Sunday
8:00 a.m.-5:00 p.m. (central time)
Southwest Support®
(888) 922-9525
Hours: Monday-Friday
6:00 a.m.-9:00 p.m. (central time)
Saturday-Sunday
8:00 a.m.-5:00 p.m. (central time)
(888) 922-9525
Hours: Monday-Friday
6:00 a.m.-9:00 p.m. (central time)
Saturday-Sunday
8:00 a.m.-5:00 p.m. (central time)
Southwest Airlines Co.
Cargo Management Group
P.O. Box 36611
2702 Love Field Drive
Dallas, TX 75235-1611
Cargo Management Group
P.O. Box 36611
2702 Love Field Drive
Dallas, TX 75235-1611
Web Site
For general questions or to report a technical problem related to the swacargo.com web site, contact Cargo Customer Care at (800) 533-1222.
Sales
For questions regarding Rates and how we can assist in you with your company's shipping needs, contact your local Cargo Area Sales Manager.
| Area Manager | Phone # | Sales Territory |
|---|---|---|
| Russ Atkinson | (866) 672-4055 | Boston, Long Island, Manchester, New York LaGuardia , Newark, Philadelphia, Pittsburgh, Providence |
| Vina Belardes | (866) 330-7728 | Burbank, Los Angeles, Ontario, Orange County |
| Steve Bossi | (877) 826-1386 | Albany, Baltimore/Washington, Buffalo/Niagara Falls, Charleston, Harrisburg, Hartford/Springfield, Washington Dulles |
| Rene Campos | (877) 326-9727 | Oakland, Sacramento, San Francisco, San Jose |
| Brent Eickenloff | (877) 326-9732 | Albuquerque, El Paso, Phoenix, Tucson |
| Kelly Gomez | (877) 326-9735 | Amarillo, Austin, Dallas, Lubbock, Midland/Odessa |
| Chris Harman | (877) 326-9731 | Denver, Las Vegas, Reno, Salt Lake City, San Diego |
| Jim Hodges | (877) 826-1387 | Ft. Lauderdale, Ft. Myers/Naples, Jacksonville, Miami, Orlando, Tampa, West Palm Beach |
| Seth Keffas | (866) 223-2740 | Atlanta, Birmingham, Charlotte, Greensboro, Greenville/Spartanburg, Huntsville, Nashville, New Orleans, Norfolk, Raleigh/Durham |
| Mike McLaughlin | (877) 826-1381 | Columbus, Chicago, Cleveland, Detroit, Louisville, Minneapolis/St. Paul |
| Bill Parker | (877) 326-9734 | Corpus Christi, Harlingen/South Padre Island, Houston, Jackson, Little Rock, Memphis, San Antonio |
| Glen Smith | (877) 826-1380 | Cincinnati, Indianapolis, Kansas City, Milwaukee, Oklahoma City, Omaha, St. Louis, Tulsa |
| Ken Thomas | (877) 326-9725 | Boise, Portland, Seattle, Spokane |
Operations
To discuss specific operational needs, please contact your local Cargo Customer Service Manager.
| Cargo Manager | Phone # | Territory |
|---|---|---|
| Tracy Asher | (866) 374-9009 | Birmingham, Cincinnati, Dallas, Indianapolis, Kansas City, Little Rock, Louisville, Memphis, St. Louis |
| Jeff Bondurant | (866) 241-3156 | Atlanta, Charleston, Charlotte, Corpus Christi, Greensboro, Harlingen/South Padre Island, Houston, Huntsville, Jackson, Nashville, New Orleans, Raleigh/Durham |
| Joe Bonsu | (866) 246-6241 | Las Vegas, Lubbock, Midland/Odessa, Omaha, Reno, Salt Lake City, San Diego |
| Steve Desler | (866) 702-6071 | Boise, Oakland, Portland, Sacramento, San Francisco, San Jose, Seattle, Spokane |
| Darrell Gora | (816) 853-7382 | Albuquerque, Amarillo, Austin, El Paso, Oklahoma City, Phoenix, San Antonio, Tulsa |
| Barbara Haggerty | (904) 753-4601 | Ft. Lauderdale, Ft. Myers/Naples, Greenville/Spartanburg, Jacksonville, Miami, Norfolk, Orlando, Tampa, West Palm Beach |
| Bill Merda | (866) 723-0496 | Buffalo/Niagra Falls, Chicago, Cleveland, Columbus, Detroit, Milwaukee, Minneapolis/St. Paul, Pittsburgh, Washington Dulles |
| Sean Moody | (866) 323-2975 | Albany, Baltimore/Washington, Boston, Harrisburg, Hartford/Springfield, Long Island, Manchester, New York LaGuardia, Newark, Philadelphia, Providence |
| Brad Rush | (866) 227-2599 | Burbank, Denver, Los Angeles, Ontario, Orange County, Tucson |
