DALLAS—March 28, 2011—Southwest Airlines Cargo is proud to be recognized by the Airforwarders Association (AfA) as the “Domestic Carrier of the Year” for the second year in a row. The award was presented based upon Southwest Cargo's ontime performance, Customer Service, problem resolution, claims handling, technology support, service options, and overall value.
Additionally, Southwest Cargo received “Domestic Airline of the Year” by the Express Delivery & Logistics Association (XLA). Southwest has placed on XLA's Airline of the Year list for ten consecutive years, along with receiving the award for Excellence in Web Site and Technology for the second year.
"These awards represent the tremendous commitment and hard work of our Employees in many different capacities across our system,” says Vice President of Cargo & Charters Matt Buckley. “We celebrate these prestigious awards with the Cargo, Ramp, and Operations Employees who consistently provide our Cargo Customers with award-winning Customer Service”.
The Airforwarders Association is an alliance of Indirect Air Carriers, Cargo Airlines, and affiliated businesses located throughout the global transportation community.
"The Airforwarders Association was thrilled to honor Southwest Cargo as 'Domestic Carrier of the Year', as voted by our members," said Executive Director of AfA Brandon Fried. " The award is truly a testament to Southwest's commitment to Customer Service and support services for cargo."
The XLA Awards are based on an annual survey of association members who use the services of commercial passenger airlines for their express deliveries around the world. Southwest took top honors in 2002, 2003, and 2005 through 2010, and finished second in the rankings in 2001 and 2004.
Southwest Airlines Cargo is recognized as an industry leader, winning numerous awards for excellence in air cargo. In its 40th year of service, Southwest Airlines (NYSE: LUV) continues to differentiate itself from other low fare carriers—offering a reliable product with exemplary Customer Service. Southwest Airlines is the nation's largest carrier in terms of originating domestic passengers boarded, now serving 72 cities in 36 states. Southwest also is one of the most honored airlines in the world known for its commitment to the triple bottom line of Performance, People, and Planet. To read more about how Southwest is doing its part to be a good citizen, visit southwest.com/cares to read the Southwest Airlines One Report™. Based in Dallas, Southwest currently operates more than 3,400 flights a day and has nearly 35,000 Employees systemwide.