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Home > About SWACargo > Press Releases > 08/23/2011 Southwest Airlines Cargo Earns 2011 Quest for Quality Award


Southwest Airlines Earns 2011 Quest for Quality Award

DALLAS--August 23, 2011--Southwest Airlines Cargo was honored to receive the 2011 Quest for Quality Award, awarded by Logistics Management Magazine. In addition to the award recognition for top air cargo carriers, Southwest Airlines Cargo received the highest overall score among all air cargo carriers. Southwest Airlines topped three of five critical categories including: Ontime Performance, Value, and Customer Service.

"Quality and overall Customer Experience are key to the success of Southwest Airlines Cargo," said Vice President of Southwest Airlines Cargo & Charters Matt Buckley. "We are honored to be recognized by Logistics Management readers as we strive for continuous improvement in our overall experience and value. I applaud the superb teamwork of our Employees across our system for their dedication to excellence."

Quest for Quality is the most extensive market research study conducted in the logistics industry. Each year, the study evaluates and measures transportation service providers, determines relevant criteria when selecting a provider, and examines performance measurements and expectations of each provider. For the past 28 years, Logistics Management's Quest for Quality has been regarded in the transportation and logistics industries as one of the most important measures of Customer Satisfaction and performance excellence.

"The fact that Southwest Airlines has maintained this high level of scoring over the past few years is a true testament to the carrier's commitment to customer service," said Group Editorial Director of Peerless Media Michael Levans, the publisher of Logistics Management. "While every freight transportation mode faced monumental operating challenges during the Great Recession, no other mode had to navigate the level of volatility that the air cargo sector faced. To come out on top during this period is an admirable achievement."

Southwest Employees and business partners execute cargo operations in more than 90 destinations across the nation, which includes our interline and road feeder service destinations. With more than 200 million pounds of available cargo lift domestically per month, Southwest has the capacity to expedite air cargo across the country. Southwest Employees are proud to operate Cargo Facilities in a majority of our destinations, providing Customers with award-winning Customer Service and operational excellence for which the carrier is known.

In its 40th year of service, Southwest Airlines continues to differentiate itself from other low-fare carriers--offering a reliable product with exemplary Customer Service. Southwest Airlines is the nation's largest carrier in terms of originating domestic passengers boarded and has recently acquired AirTran Airways, now a wholly owned subsidiary of Southwest Airlines Co. Southwest serves 72 cities in 37 states and is one of the most honored airlines in the world known for its commitment to the triple bottom line of Performance, People, and Planet. To read more about how Southwest is doing its part to be a good citizen, visit southwest.com/cares to read the Southwest Airlines One Report(TM). Based in Dallas, Southwest currently operates more than 3,400 flights a day and has more than 35,000 Employees systemwide.


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