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Home > About SWACargo > Press Releases > 04/19/2012 Southwest Awarded for Excellence in Air Cargo


Southwest Honored with ACE Award and Named Domestic Carrier of the Year

DALLAS-April 18, 2012-Southwest Airlines Cargo (NYSE: LUV) was recently recognized in Air Cargo World's eighth annual Air Cargo Excellence (ACE) Survey as the platinum award winner of the "up to 299,999 tonnes" category. Southwest was the highest rated carrier in each of the four performance categories: Customer Service, Performance, Information Technology, and Value.

In addition, Southwest is proud to be recognized by the Airforwarders Association (AfA) as the "Domestic Carrier of the Year" for the third year in a row. The award was presented based upon Southwest's ontime performance, Customer Service, problem resolution, claims handling, technology support, service options, and overall value.

"Southwest Airlines prides itself on our amazing People and the Relentlessly Reliable service they provide our Customers," says Vice President of Cargo & Charters Matt Buckley. "Our Employees throughout the Southwest system display a strong dedication to operational excellence and we are honored that our Customers continue to recognize their hard work and outstanding performance."The ACE Survey, published annually by Air Cargo World, acknowledges Cargo Carriers for achievements in air cargo excellence and is based on a survey conducted by Air Cargo World of more than 600 members of the freight forwarding industries. The Airforwarders Association is an alliance of Indirect Air Carriers, Cargo Airlines, and affiliated businesses located throughout the global transportation community.

"The Airforwarders Association was thrilled to honor Southwest Cargo as 'Domestic Carrier of the Year,' as voted by our members," said Executive Director of AfA, Brandon Fried. "The award is truly a testament to Southwest's continued ongoing commitment to Customer Service and support services for cargo."

About Southwest Airlines Cargo

Southwest Airlines' Relentlessly Reliable Employees offer Cargo Customers expedited air cargo service to more than 90 destinations across the map, including complimentary Road Feeder Service and interline destinations. With more than 200 million pounds of available cargo lift domestically per month, Southwest is proud to operate a majority of their Cargo Facilities from coast-to-coast, providing Customers with award-winning Customer Service.

About Southwest Airlines Co.

Southwest Airlines continues to differentiate itself from other low-fare carriers-offering a reliable product with exemplary Customer Service. Southwest Airlines is the nation's largest carrier in terms of originating domestic passengers boarded. Southwest serves 73 cities in 38 states and is one of the most honored airlines in the world known for its commitment to the triple bottom line of Performance, People, and Planet. To read more about how Southwest is doing its part to be a good citizen, visit southwest.com/cares to read the Southwest Airlines One Report(TM). Based in Dallas, Southwest currently operates more than 3,200 flights a day and has more than 37,000 Employees systemwide.


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