Claims

Filing a Claim

While we handle each box as if it is our own, we understand that mishaps occur which may require you to file a claim.

Should you need to file a claim, follow these simple steps:

• Download and print a claim form
• Mail the completed claim form to
  Southwest Airlines Cargo
  Attn: Manager Cargo Customer Care
  P.O. Box 36611
  Dallas, TX 75235
• Or, fax it to (214) 792-4199
• Ensure you have included any supporting documentation

Below are the requirements to file a claim:

• All Claims, except for concealed loss or damage not discovered on reasonable inspection, must be given in writing to Southwest Airlines immediately upon receipt of the Shipment. In the case of failure to deliver, your Claim must be given in writing to us within 120 days following the date of acceptance.
• Claims for concealed loss or damage not discovered upon reasonable inspection must be reported in writing to Southwest Airlines at the destination airport within 14 days after delivery of the Shipment. In this case, Southwest Airlines reserves the right to inspect the Shipment prior to honoring the claim.
• No claim for loss of or damage to any Shipment will be honored until all carriage charges for the Shipment have been paid. The amount claimed may not be deducted from carriage charges.

For more information, contact our Cargo Customer Care Center at (800) 533-1222.