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Claims
Filing a Claim
While Southwest Airlines® Cargo handles each shipment as if it is our own, certain situations may require Customers to file a claim. In order to file a claim, ensure that you have included any supporting documentation and follow the required steps below:
- Download and print a claim form
- Complete the requested information and fax it to (214) 792-4199.
- Send the original completed claim form to:
- Southwest Airlines Cargo
- Attn: Manager Cargo Customer Care
- P.O. Box 36611
- Dallas, TX 75235
Below are the requirements to file a claim:
- All claims, except for concealed loss or damage not discovered on reasonable inspection, must be reported in writing to Cargo Customer Care immediately upon receipt of the shipment. In the case of failure to deliver, your claim must be given in writing to us within 120 days following the date of acceptance.
- Claims for concealed loss or damage not discovered upon reasonable inspection must be reported in writing to Southwest Airlines at the destination airport within 14 days after delivery of the shipment. In this case, Southwest Airlines reserves the right to inspect the shipment prior to honoring the claim.
- Until all carriage charges for a shipment have been paid, Southwest Airlines Cargo will not be able to honor any claim for loss of a shipment or damage to any shipment. The amount claimed will not be deducted from carriage charges.
For more information, contact Cargo Customer Care at (800) 533-1222.
