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Contact Information

Our web site, swacargo.com®, has the most accurate information on Southwest Airlines Cargo® products and services, shipping destinations, and rates. If you have questions regarding the web site or to report a technical problem, please contact the Cargo Customer Care Center at (800) 533-1222.

The Cargo Customer Care Center is available to help Cargo Customers with tracking, rates, or questions on opening a new Southwest Airlines Cargo Account.

Cargo Customer Care
(800) 533-1222
Hours: Monday-Friday
6:00 a.m.-9:00 p.m. (central time)
Saturday-Sunday
8:00 a.m.-5:00 p.m. (central time)
Southwest Support® (transportation of human remains)
(888) 922-9525
Hours: Monday-Friday
6:00 a.m.-9:00 p.m. (central time)
Saturday-Sunday
8:00 a.m.-5:00 p.m. (central time)

For specific Station information, please contact your local Cargo Facility. For questions regarding rates and how our Cargo folks can assist in your shipping needs, just contact your local Cargo Area Sales Manager who will be happy to assist you. To discuss specific operational needs, please contact your local Cargo Customer Service Manager.

Claims

While Southwest Airlines Cargo handles each box as if it is our own, certain situations may require Customers to file a claim. There are specific requirements and steps Customers must follow when filing a claim.

Order Air Waybills

Time is irreplaceable! Southwest Airlines Cargo wants to help expedite the transaction time on your shipment and save you some time! Cargo Customers can take advantage of this convenient option by ordering preprinted air waybills. Please note we are unable to provide preprinted air waybills for international shipments. However, we do accept universal air waybills. And, with service to several international destinations through our interline agreements, Customers can request a block of air waybill numbers by contacting our Customer Care Center at (800) 533-1222.

Frequently Asked Questions

View the list of frequently asked questions. If you need Positively Outrageous Customer Service, the Cargo Customer Service Center is available to help out.

Request Information

To request information, please e-mail swacargo@wnco.com and an Inside Sales Contact will reach out to you. Or, call one of our Customer Care Center Representatives, available seven days a week, at (800) 533-1222.

Cargo Customer Care Hours of Operation:
Monday-Friday 6:00 a.m.-9:00 p.m. (central time)
Saturday-Sunday 8:00 a.m.-5:00 p.m. (central time)


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