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Contact Information

Our web site, swacargo.com, has the most accurate information on Southwest Cargo® products and services, shipping destinations, and rates. If you have questions regarding the web site or to report a technical problem, please contact the Cargo Customer Care Center at (800) 533-1222.

The Cargo Customer Care Center is available to help Cargo Customers with tracking, rates, or questions on opening a new Southwest Cargo® Account.

Cargo Customer Care
(800) 533-1222
Hours: Monday-Friday
6:30 a.m.-8:00 p.m. (central time)
Saturday-Sunday
8:00 a.m.-5:00 p.m. (central time)
Southwest Support® (transportation of human remains)
(888) 922-9525
Hours: Monday-Friday
6:30 a.m.-8:00 p.m. (central time)
Saturday-Sunday
8:00 a.m.-5:00 p.m. (central time)

For specific Station information, please contact your local Cargo Facility. For questions regarding rates and how our Cargo folks can assist in your shipping needs, just contact your local Cargo Area Sales Manager who will be happy to assist you. To discuss specific operational needs, please contact your local Cargo Customer Service Manager.

Claims

While Southwest Cargo handles each box as if it is our own, certain situations may require Customers to file a claim. There are specific requirements and steps Customers must follow when filing a claim.

Account Updates

Making changes to your Southwest Cargo account is easier than ever! To order Air Waybills or update your account, follow the directions on our account updates page.

Forms & Application

To manage your account updates or apply for an account, check out our user friendly forms to meet all your needs.

Frequently Asked Questions

View the list of frequently asked questions. If you need Positively Outrageous Customer Service, the Cargo Customer Service Center is available to help out.

Request Information

To request information, please e-mail swacargo@wnco.com and an Inside Sales Contact will reach out to you. Or, call one of our Customer Care Center Representatives, available seven days a week, at (800) 533-1222.

Cargo Customer Care Hours of Operation:
Monday-Friday 6:30 a.m.-8:00 p.m. (central time)
Saturday-Sunday 8:00 a.m.-5:00 p.m. (central time)


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