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Shipping Details


Through our interline agreements with Hawaiian Airlines Cargo and WestJet, Southwest Cargo® Customers can take advantage of service across the map. Our unique interline partnerships allow us to move your shipment smoothly from a Southwest Airlines® destination to destinations in Canada, Hawaii, and the Pacific Rim including:

  • Calgary, Canada (YYC)
  • Edmonton, Canada (YEG)
  • Hilo, Hawaii (ITO)
  • Honolulu, Hawaii (HNL)
  • Maui, Hawaii (OGG)
  • Kona, Hawaii (KOA)
  • Lihue, Hawaii (LIH)
  • Montreal, Canada (YUL)
  • Pago Pago, American Samoa (PPG)
  • Papeete/Tahiti, French Polynesia (PPT)
  • Regina, Canada (YQR)
  • Saskatoon, Canada (YXE)
  • Seoul, Republic of Korea (ICN)
  • Sydney, Australia (SYD)
  • Tokyo, Japan (HND)
  • Toronto, Canada (YYZ)
  • Vancouver, Canada (YVR)
  • Winnipeg, Canada (YWG)
Cutoff Times

We are proud to have some of the shortest domestic cutoff and recovery times in the industry. International shipments are more complex than domestic shipments and require additional time to process the air waybill and required documentation, so please plan accordingly. Due to US and Canadian Customs requirements, Canadian bound shipments originating in Las Vegas, NV (LAS); Orlando, FL (MCO); and Phoenix, AZ (PHX) require 150 minutes cutoff time prior to departure.

Minimum Connect Times

Shipments bound for Canada and transferring to WestJet Airlines require a minimum connection time of 180 minutes (3 hours) in either Las Vegas, NV (LAS); Orlando, FL (MCO); or Phoenix, AZ (PHX).

Shipments bound for Hawaii or any Pacific Rim destination and transferring to Hawaiian Airlines require a minimum connection time of 240 minutes (4 hours) in Las Vegas, NV (LAS) or 360 minutes (6 hours) in Phoenix, AZ (PHX) or Seattle, WA (SEA).

Rates and Payments
  • All shipments must be prepaid.
  • All rates are based on U.S. dollars per pound.
  • Excess Valuation may be declared. Montreal Protocol and/or Warsaw Convention limits of liability apply to all shipments. Destination accessorial fees must be paid at destination by the Consignee or his Broker. Fees may include Import Service Fees, Terminal Handling Charges, NAVCAN (Navigational Canada) fees, etc. Southwest Airlines cannot advance these fees on the air waybill.
Air Waybill

All international cargo air waybills must be typed or machine generated. There is a $20.00 air waybill preparation fee to have a Southwest Cargo® Employee complete your air waybill at the time of shipping. Hand prepared air waybills will not be accepted for shipment.


For the purposes of customs compliance, a consolidation is any shipment where a House Air Waybill (HAWB) is associated with a Master Air Waybill (MAWB) and a Freight Forwarder or Courier Company is designated as the shipper and/or consignee. A "simple shipment" is one where the shipper and consignee stated on the source document are the ultimate shipper and ultimate consignee involved with the shipment. We recommend that a detailed consolidation manifest accompany each consolidation. This will prevent the need for us to open your document pouch to determine House Air Waybill (HAWB) information. This manifest should include full shipper, consignee and HAWB information, as well as pieces, weight and a complete description of the commodity being shipped.

Commodity Description and Quantity

For consolidated shipments, the description indicated in the Nature and Quantity of Goods section should read "Consolidation as per Attached Manifest." For simple shipments, where there is no associated House Air Waybill, a complete and accurate description should be indicated. While the number of pieces tendered needs to be shown in the No. of Pieces section, any shipment that contains an internal piece count (also known as Shipper Load and Count or SLAC) should be designated on the source document in the Nature and Quantity of Goods section.

Electronic Export Information (EEI)

The US Department of Commerce requires Shippers to file an EEI for shipments originating in the United States that are valued greater than $2,500 USD. This EEI message should be filed in the Automated Export System (AES) prior to tendering the shipment to Southwest Airlines. Once accepted in AES, an Internal Transaction Number (ITN) will be assigned to the shipment. Shipments exempt from EEI filing are required to show the applicable Exemption Citation. The ITN or applicable Federal Trade Regulation (FTR) Exemption Citation must be noted on the tendered air waybill or consolidation manifest for each HAWB, as applicable. An example of an ITN is: AES X20112314562341 and an Exemption Citation is: NOEEI 30.37(a).

Export shipments to Canada are generally exempted from the EEI filing requirement under the terms of an agreement between the U.S. and Canadian governments. However, goods requiring a U.S. export license or goods being transshipped through Canada to a third country must still meet the requirement for EEI submission through AES.

For Canadian bound shipments exempt from the EEI filing requirement, the Shipper is responsible to provide the applicable Exemption Citation (ex. NOEEI 30.36) on the Master Air Waybill or consolidation manifest. For shipments bound for Puerto Rico, or international shipments to the Pacific Rim countries (via our interline partner Hawaiian Airlines), the ITN or applicable Federal Trade Regulation (FTR) Exemption Citation must be provided [ex. NOEEI 30.37(a) for low value shipments].

For more information, contact the U.S. Department of Commerce-Bureau of the Census-for EEI information and exemptions.http://www.census.gov/foreign-trade/regulations/index.html

Shipments to Canada

The Canada Border Services Agency (CBSA) has implemented regulations regarding the Advance Commercial Information (ACI) system; which requires the electronic data transmission of all import shipments to Canada. Since all Master Air Waybill (MAWB) and House Air Waybill (HAWB) information must be transmitted electronically to CBSA, Southwest Cargo requires complete MAWB and HAWB information at the time of shipment acceptance.

Southwest Cargo will not assess a fee for the collection and transmission of this shipment data. Shipments tendered without the requisite shipment information will be subjected to a delay in transportation or shipment refusal. A consolidated cargo manifest attached to the MAWB with full shipper and consignee data is required if HAWBs are contained in a sealed shipper's document pouch.

Other Documentation

Other documentation such as a Commercial Invoices, Country of Origin certification, Import or Export Licenses may be required, based on the government requirements of the destination country or the commodity being exported from the U.S. It is the Shipper's responsibility to comply with all U.S. export requirements and all import regulations of the destination country.

Commercial Invoice

Commercial Invoice is a document used as a customs declaration provided by the person or corporation that is exporting the goods. There is no standard format for the Commercial Invoice. The document must include a few specific pieces of information such as the parties involved in the shipping transaction, the goods being transported, the country of manufacture, and the Harmonized Tariff System codes for those goods. A Commercial Invoice should also include a statement certifying that the invoice is true, and a signature. A Commercial Invoice is primarily used to calculate tariffs. Contact the Consular office of the country of destination to determine the number of Commercial Invoices required.

Import License

Import License is a document issued by a national government authorizing the importation of certain goods into its territory. Contact the Consular office of the country of destination to determine if an Import License is required.

Certificate of Origin

Certificate of Origin is a document that states from what country the shipped goods originate, but "originate" in this definition does not mean the country the goods are shipped from, but the country where the goods are actually produced. Contact the Consular office of the country of destination to determine if a Certificate of Origin is required.

Consular Invoice

Consular Invoice is a certification by a consul or government official covering an international shipment of goods. A consular invoice, obtained from the consul of the importing country at the point of shipment, insures that the exporter's trade papers are in order and the goods being shipped do not violate any laws or trade restrictions. Contact the Consular office of the country of destination to determine if a Consular Invoice is required.

Shipping Guidelines and Restrictions

All international shipments must follow the shipping guidelines and content restrictions.
NOTE: Due to the containerization of Hawaiian Airlines' cargo, the maximum piece length that can be interlined is 120 inches.
Items are limited to 150 pounds per piece to KOA, ITO, and LIH.

Southwest Cargo® does not accept freight interlined to Hawaiian Airlines destinations from origins that Hawaiian Airlines operates. This effects the following originating cities:

  • Las Vegas, NV (LAS)
  • Los Angeles, CA (LAX)
  • Oakland, CA (OAK)
  • Phoenix, AZ (PHX)
  • Portland, OR (PDX)
  • Sacramento, CA (SMF)
  • San Diego, CA (SAN)
  • San Francisco, CA (SFO)
  • Seattle, WA (SEA)

For shipments to/from SJU, only Next Flight Guaranteed (NFG) and FREIGHT service levels will be available. All shipments to Canada transfer from Southwest Cargo® to WestJet Airlines Cargo in Las Vegas (LAS) or Orlando (MCO). The flying of these shipments from Las Vegas or Orlando to Canada is performed by WestJet Airlines. All shipments to Hawaiian Airlines destinations transfer from Southwest Cargo® to Hawaiian Airlines Cargo in Las Vegas (LAS), Phoenix (PHX), or Seattle (SEA). The flying of these shipments to Hawaiian Airlines destinations is performed by Hawaiian Airlines. Due to time requirements, only NFG and FREIGHT service levels are available to our interline destinations. Southwest Support service is only available to/from Southwest Cargo locations. Southwest Cargo® service is not currently available in all Southwest cities. Visit swacargo.com® to view our cargo service locations.

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