Declared Value

At Southwest Airlines, we consider each item you ship valuable, and we treat it that way. But, sometimes you need to ship items that have excess value. Here is everything you need to know to purchase additional value coverage for your cargo arises.

• A Shipment is considered to have a declared value of not more than $.50 per lb. unless excess value is declared on the air waybill when your Shipment is tendered to Southwest Airlines. However, no Shipment or any part of it is considered have a declared value of less than $50.00.
• You may declare excess value for any Shipment*. An additional charge of $.55 per $100.00 of excess value declared must be paid for your excess declared value coverage.
• International shipments to Canada are covered under the Warsaw Convention with increased limits of liability. Refer to IATA Resolution 600b.
• The maximum excess value which may be declared is as follows:
  

  NFG (Next Flight Guaranteed) Shipment	$25,000.00
  RUSH Priority Freight or AIR FREIGHT Shipment	$25,000.00
  FREIGHT Shipment	$25,000.00
  Any fragile Shipment or Articles of Extraordinary Value	$500.00
  Any Seafood Shipment or Perishable Shipment	$15,000.00

• When any Shipment consists of two (2) or more pieces, the declared value for each piece shall be determined by dividing the value declared on the air waybill by the number of pieces in the Shipment.
• If the C.O.D. amount is represented to also serve as the Declared Value of the shipment, it must also be placed in the "Declared Value for Carriage" box and appropriate charges paid.

* Declared value is not offered with human remains shipments.

Filing a Claim

While we handle each box as if it is our own, we understand that mishaps occur which may require you to file a claim.

Should you need to file a claim, follow these simple steps:

Download and print a claim form
• Fax or mail the completed claim form to Southwest Airlines Cargo Customer Care Center
• Ensure you have included any supporting documentation

Below are the requirements to file a claim:

• All Claims, except for concealed loss or damage not discovered on reasonable inspection, must be given in writing to Southwest Airlines immediately upon receipt of the Shipment. In the case of failure to deliver, your Claim must be given in writing to us within 120 days following the date of acceptance.
• Claims for concealed loss or damage not discovered upon reasonable inspection must be reported in writing to Southwest Airlines at the destination airport within 14 days after delivery of the Shipment. In this case, Southwest Airlines reserves the right to inspect the Shipment prior to honoring the claim.
• No claim for loss of or damage to any Shipment will be honored until all carriage charges for the Shipment have been paid. The amount claimed may not be deducted from carriage charges.