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Service Levels

When it comes to Air Cargo shipments, we keep it simple and we provide you with fast and efficient service. Choose from fast, faster, or fastest, and let our award-winning Southwest Airlines® Employees do the rest. We promise to take the utmost care of your shipment along the way. Whatever your shipment needs are–it's in the bag, or should we say, in the box.

When overnight is overdue®, depend on the Relentlessly Reliable® service we're famous for. With our Next Flight Guaranteed (NFGsm ) service, your shipment is 100% guaranteed* to be on the next available flight or your money back. With our extensive flight schedule throughout the Southwest Airlines network, we can handle your same-day shipping needs.

When you have a little time to spare, you can count on our RUSH Priority Freightsm Service to handle your shipping needs. With RUSH, you receive expedited service and your shipment is guaranteed to reach its final destination within 24 hours of the time it was received and processed or you receive a 50% refund. Count on our expedited RUSH Priority Freight Service to meet your shipping needs.

If time is on your side, our FREIGHTsm service is the most economical way to get your packages to their destination safely and efficiently. FREIGHT shipments move on the next flight with available space.

With Southwest Support®, you can trust Southwest Airlines Employees to show the care and respect your clients deserve when transporting their loved ones to a final resting place.

*A 50% guarantee is given on Next Flight Guaranteed (NFG) shipments with more than one connection.
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