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Service Levels

When it comes to Air Cargo shipments, we keep it simple and we provide you with fast and efficient service. Choose from fast, faster, or fastest, and let our award-winning Southwest Airlines® Employees do the rest. Customers also have the option of tracking the location and temperature of their shipment with Cargo Companion®. We promise to take the utmost care of your shipment along the way. Whatever your shipment needs are–it's in the bag, or should we say, in the box.


When overnight is overdue®, depend on the Relentlessly Reliable® service we're famous for. With our Next Flight Guaranteed (NFGsm ) service, your shipment is 100% guaranteed to be on the next available flight or your money back. With our extensive flight schedule throughout the Southwest Airlines network, we can handle your same-day shipping needs. NFG is only available on nonstop, direct, and single connection routes; check our flight schedule for specific flight information.


When you have a little time to spare, you can count on our RUSH Priority Freightsm Service to handle your shipping needs. With RUSH, you receive expedited service and your shipment is guaranteed to reach its final destination within 24 hours of the time it was tendered or you receive a 50% refund. Count on our expedited RUSH Priority Freight Service to meet your shipping needs.


If time is on your side, our FREIGHTsm service is the most economical way to get your packages to their destination safely and efficiently. FREIGHT shipments move on the next flight with available space.


With Southwest Support®, you can trust Southwest Airlines Employees to show the care and respect your clients deserve when transporting their loved ones to a final resting place.



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