Flight Schedules  Flight Status  Air Cargo Rates


Home > Products and Services > Service Levels

Service Levels

When it comes to Air Cargo shipments, we keep it simple and we provide you with fast and efficient service. Choose from fast, faster, or fastest, and let our award-winning Southwest Airlines® Employees do the rest. We promise to take the utmost care of your shipment along the way. Whatever your shipment needs are–it's in the bag, or should we say, in the box.

When overnight is overdue®, depend on the Relentlessly Reliable® service we're famous for. With our Next Flight Guaranteed (NFGsm ) service, your shipment is 100% guaranteed to be on the next available flight or your money back. With our extensive flight schedule throughout the Southwest Airlines network, we can handle your same-day shipping needs*.

When you have a little time to spare, you can count on our RUSH Priority Freightsm Priority Freights Service to get your shipment where it needs to go, by the time it needs to be there. With RUSH, you receive expedited service and your shipment is guaranteed to reach its final destination within 24 hours from the time it was received and processed or you receive a 50% refund. RUSH is not available on international or interline shipments.

If time is on your side, our FREIGHTsm service level allows you to trade time for savings and still get your packages to their destination safely and efficiently. Freight shipments move on the next flight with available space.

With Southwest Support®, you can trust Southwest Airlines Employees to show the care and respect your clients deserve when transporting their loved ones to a final resting place.

Cutoff times at U.S. gateway cities for shipments from the U.S. to non-U.S. locations are 150 minutes.

*50% service guarantee on any NFG shipments booked or shipped on routes with more than one connection.

To view a full overview of our products, please view our product guide

SWABIZ: Corporate Travel Southwest.com Southwest Cares Proud Member Of:
© 2017 Southwest Airlines Co. Use of the Southwest Cargo® websites and our Company Information constitutes acceptance of our Terms and Conditions. Privacy Policy