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Request Information

When you need to ship Air Cargo, there’s one Team you can count on. One Team delivering Relentlessly Reliable® service to over 90 destinations across the map. When you need someone who'll get the job done, you need Southwest Cargo®.

To request information, please e-mail swacargo@wnco.com and an Inside Sales Contact will reach out to you. Or, call one of our Cargo Customer Care Center Representatives, available seven days a week, at (800) 533-1222.

Cargo Customer Care Hours of Operation:
Monday-Friday 6:30 a.m.-8:00 p.m. (central time)
Saturday-Sunday 8:00 a.m.-5:00 p.m. (central time)

If your request requires an immediate response or for inquiries regarding a service failure claim, loss/damage claims, or account applications, please call our Cargo Customer Care Center at (800) 533-1222.

For Human Remains shipment questions, please contact Southwest Support at (888) 922-9525.

Billing inquiries, please email cargo.research@wnco.com.

While Southwest Airlines does not transport pets via our air cargo service, we do accept small vaccinated domestic cats and dogs when traveling with a Passenger in the cabin. Learn more about Southwest Airlines pet policy.

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