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Frequently Asked Questions (FAQ)

Q: Does Southwest Cargo ship pets?
A: No, pets are not accepted for air cargo transportation. However, Customers can learn more about the P.A.W.S. product which allows certain pets for Passenger travel.

Q: Do Customers need to have an account to ship with Southwest Cargo?
A: Unless your shipment is less than 16 ounces, Customers are required to have a Southwest Cargo account to ship.

Q: How do Customers or Businesses open a Southwest Cargo account?
A: The process is simple: apply for a Cargo account today by filling out our online application. If you do not have an email address, simply download the account application, provide the applicable information, and fax the completed application to the Cargo Customer Care Center at (214) 792-4199.

Q: How do I update my existing Southwest Cargo account?
A: Fill out the account updates form. For any other account updates please call the Cargo Customer Care Center at (800) 533-1222.

Q: Are there limits to the weight and size of a shipment?
A: Yes. For the current weight and size limits, visit the Shipping Guidelines page.

Q: What are the rates to ship Cargo?
A: Southwest Cargo provides Customers rate sheets for all shipping needs. To view the rate sheets for Cargo services, visit our rates page.

Q: Can Customers order preprinted air waybills?
A: Yes, Cargo Customers can order preprinted air waybills. Check out the different options to submit your request today or contact Cargo Customer Care at (800) 533-1222.

Q: Are there specific tender/recovery times for each Cargo facility?
A: Yes, Customers can contact the Cargo facility or view the current information on our Locations page.

Q: What are the hours of operation for each Cargo facility?
A: Cargo facility hours of operation may vary. To view the current hours of operations, visit the Locations page or contact the local Cargo facility.

Q: Are there requirements for shipping dry ice?
A: Yes, visit the Shipping Perishables page for information or view our current Contract of Carriage. Chemical coolants (frozen gels) or dry ice (carbon dioxide) are recommended. If dry ice is utilized, the maximum amount of dry ice per container is five pounds, and the container should be visibly, legibly, and durably marked with the words "DRY ICE" and the weight of the refrigerant (1-5#).

Q: Are shipments containing hazardous material accepted at Southwest Cargo?
A: No, visit the Content Restrictions page for complete information. Contact the local Cargo facility or Cargo Customer Care if additional questions need to be addressed.

Q: Do you provide pickup and/or delivery service?
A: To independently schedule a pickup and/or delivery, locate a courier through our partnership with MCAA.

Q: How do I change the shipping address, billing address, and/or mailing address on my account?
A: Fill out the account updates form. For any other account updates please call the Cargo Customer Care Center at (800) 533-1222.

To view the most requested help topics for Passenger travel, https://www.southwest.com/html/customer-service/faqs.html.