Frequently Asked Questions (FAQ)

Q: Does Southwest Airlines Cargo ship pets?
A: We do not accept pets for air cargo transportation. Learn more about pets for passenger travel.


Q: Do I have to have an account to ship with Southwest Airlines Cargo?
A: Unless your shipment is less than 16 ounces, you are required to have a Southwest Airlines Cargo Account to ship.


Q: How do I open a Southwest Airlines Cargo Account?
A: See Apply For An Account.


Q: What are the current Fuel and Security Surcharges?
A: See Fuel & Security Surcharges.


Q: What are the weight limits for cargo?
A: See Maximum Weight and Size.


Q: What are the rates to ship cargo?
A: See Rate Charts.


Q: How do I order preprinted air waybills?
A: See Preprinted Air Waybills.


Q: What are the tender/recovery times for a specific cargo facility?
A: See Locations - Cutoff/Recovery Times.


Q: What are the hours of operation for my local cargo facility?
A: See Locations.


Q: What are your requirements for shipping dry ice?
A: See Shipping Perishables.


Q: Do you accept shipments containing hazardous material?
A: No. See Content Restrictions.


Q: Do you provide pickup and/or delivery service?
A: Effective November 16, 2009, Southwest Airlines Cargo no longer provides this service. To independently schedule a pickup and/or delivery, locate a courier through our partnership with MCAA.


To view the most requested help topics for passenger travel, http://www.southwest.com/about_swa/luvbook.html