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Frequently Asked Questions (FAQ)

Q: Can I transport my shipments on AirTran flights?
A: Visit our Connectivity & New City landing page for information on connecting to the AirTran network.


Q: Can I transport human remains on AirTran flights?
A: Southwest Support® service is only available to/from SWA Cargo locations & must be transported on SWA aircraft.


Q: Are there any AirTran only cities that offer Cargo service?
A: Cargo shipments to/from Richmond, VA(RIC) are operated by AirTran.


Q: Does Southwest Airlines Cargo® ship pets?
A: No, pets are not accepted for air cargo transportation. However, Customers can learn more about the P.A.W.S. product which allows certain pets for Passenger travel.


Q: Do Customers need to have an account to ship with Southwest Airlines Cargo?
A: Unless your shipment is less than 16 ounces, Customers are required to have a Southwest Airlines Cargo account to ship.


Q: How do Customers or Businesses open a Southwest Airlines Cargo account?
A: The process is simple: apply for a Cargo account today by downloading the account application, provide the applicable information, and fax the completed application to the Cargo Customer Care Center at (214) 792-4199.


Q: What are the current Fuel and Security Surcharges?
A: Fuel and Security Surcharge information is always available on swacargo.com®. View the current Fuel and Security Rates.


Q: Are there limits to the weight and size of a shipment?
A: Yes. For the current weight and size limits, visit the Shipping Guidelines page.


Q: What are the rates to ship Cargo?
A: Southwest Airlines Cargo provides Customers rate sheets for all shipping needs. To view the rate sheets for Cargo services, visit our rates page.


Q: Can Customers order preprinted air waybills?
A: Yes, Cargo Customers can order preprinted air waybills. Check out the different options to submit your request today or contact Cargo Customer Care at (800) 533-1222.


Q: Are there specific tender/recovery times for each Cargo facility?
A: Yes, Customers can contact the Cargo facility or view the current information on our Locations page.


Q: What are the hours of operation for each Cargo facility?
A: Cargo facility hours of operation may vary. To view the current hours of operations, visit the Locations page or contact the local Cargo facility.


Q: Are there requirements for shipping dry ice?
A: Yes, visit the Shipping Perishables page for information or view our current Contract of Carriage. Chemical coolants (frozen gels) or dry ice (carbon dioxide) are recommended. If dry ice is utilized, the maximum amount of dry ice per container is five pounds, and the container should be visibly, legibly, and durably marked with the words "DRY ICE" and the weight of the refrigerant (1-5#).


Q: Are shipments containing hazardous material accepted at Southwest Airlines Cargo?
A: No, visit the Content Restrictions page for complete information. Contact the local Cargo facility or Cargo Customer Care if additional questions need to be addressed.


Q: Do you provide pickup and/or delivery service?
A: To independently schedule a pickup and/or delivery, locate a courier through our partnership with MCAA.


Q: How do I change the shipping address, billing address, and/or mailing address on my account?
A: Please download and complete the address change notification form and e-mail to 12147924199@smtpfax.swacorp.com


To view the most requested help topics for Passenger travel, https://www.southwest.com/html/customer-service/faqs.html.




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