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Content Restrictions

While Southwest Cargo® wants to handle all your shipping needs, there are a few items that we are unable to ship and there are a few items that require advance arrangements. The respective items include, but are not limited to, the following:

Items Not Accepted for Shipment:

  • Shipments likely to damage aircraft or other shipments
  • Live, warm-blooded animals
  • Poisonous or venomous live animals
  • Money or currency of any kind
  • Precious metals or jewelry (other than costume jewelry)
  • Furs and any clothing with fur on it
  • Hazardous materials
  • Firearms
  • Shipments not expressly covered by the Southwest Cargo Contract of Carriage
  • Shipments not suitable for carriage
  • Shipments that do not comply with all applicable laws and all Customs and other Government regulations of any jurisdiction to, from, or through which the shipment may be carried
  • Shark fins
  • Shipments containing over 5.5 pounds (2.5 kg) of dry ice

Additional Items Not Accepted for Shipment on WestJet:

  • Lithium batteries, regardless of battery size or wattage
  • Dry Ice of any quantity

Additional Items Not Accepted for International Shipments:

  • Shipments packed in dirt (flowers, herbs, roots, plants, and vegetables)
  • Category A infectious substances
  • Dangerous goods/hazardous materials
  • Dry Ice of any quantity

International City Restrictions

  • The following cities do not allow inbound shipments from an international station: Boston (BOS), Burbank (BUR), Chicago Midway (MDW), Chicago O'Hare (ORD), Dallas (DFW), Ft. Myers/Naples (RSW), Hartford/Springfield (BDL), Harrisburg (MDT), Houston Intercontinental (IAH), LaGuardia (LGA), Long Island (ISP), Miami (MIA), Minneapolis/St. Paul (MSP), Norfolk (ORF), Orange County (SNA), Ontario (ONT), Providence (PVD), Reno (RNO), Seattle (SEA), Spokane (GEG), Washington Reagan (DCA).
  • San Juan (SJU) does not allow inbound or outbound shipments from an international station.
  • All shipments handled by WestJet Airlines and Hawaiian Airlines do not accept Southwest Cargo international shipments.
  • Inbound shipments from Cabo San Lucas/Los Cabos (SJD) are not accepted on Saturday and Sunday.
  • Outbound shipments from the U.S. to Cabo San Lucas/Los Cabos (SJD) are not accepted on Sunday.
  • Inbound shipments from Puerto Vallarta (PVR) are not accepted on Saturday and Sunday.
  • Inbound shipments from Cancun (CUN) are not accepted on Saturday and Sunday.

Shipments Subject to Advance Arrangements

Customers can contact our Cargo Customer Care Center at (800) 533-1222 to request advance arrangements for the following

  • Shipments requiring special attention, protection, or care enroute
  • Shipments or pieces of shipments of unusual shape or size
  • Shipments including any liquid content
  • Southwest Support ® shipments can be booked by calling (888) 922-9525

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