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Shipping Guidelines

We want to take the guess work out of your shipping needs. General guidelines for shipping with Southwest Cargo® are detailed out below.

Maximum Size and Weight

The maximum weight per piece is 200 pounds (including packaging). For seafood, the maximum weight per piece may not exceed 175 pounds (including packaging). A package exceeding 90 total inches will be accommodated as bin space permits. Total inches can be determined by adding the length, plus width, plus height of the shipping container. Packages exceeding 90 total inches are subject to advance arrangements by contacting our Cargo Customer Care Center at (800) 533-1222.
NOTE: Due to the containerization of Hawaiian Airlines' cargo, the maximum piece length that can be interlined is 120 inches.
Items are limited to 150 pounds per piece to KOA, ITO, and LIH.

Inspection and Identification

All shipments are subject to inspection and must be tendered with a government issued photo ID.

Cutoff Times

Southwest Cargo® is proud to have some of the shortest cutoff and recovery times in the industry. Shipments must arrive at our Cargo facility and complete processing, including required screening, no later than our published cutoff times.

General Packaging Guidelines

  • Packages must be prepared by the Shipper to ensure safe carriage with ordinary care and handling.
  • Shippers are encouraged to use sturdy and undamaged containers appropriate for the commodity being transported; shipper's containers are expected to withstand:
    • A minimum of 8 to 12 physical handlings
    • Pressure up to a minimum of 60 lbs/27 kgs per sq ft. associated with stacking
    • Sliding package on its side(s) and movement across multiple textured surfaces; belt loader, cart, tug, aircraft bins etc.
    • A 1 to 2 ft. drop associated with handling and movement between freight carts, trucks, tugs and belt loaders
    • Minimal exposure to inclement weather conditions during loading, transfers and unloading
  • Styrofoam is not an acceptable form of outer packaging.
  • Any shipment susceptible to damage with ordinary care and handling, high or low atmospheric pressure, or changes in temperature must be packaged appropriately.
  • All shipments of articles and commodities which are susceptible to leakage must be packed by the shipper in solid, leak-proof boxes or inner containers such as, but not limited to, heavy polyvinyl bags or manufacture sealed plastic containers.
  • Canisters/buckets must be leak-proof even when tipped or inverted.
  • Glass containers must be packed to prevent breakage as well as leakage.
  • Southwest Support® shipments must follow the appropriate shipping requirements found in our Cargo Contract of Carriage.
  • Lithium Battery Shipping Guidelines.

Marking Requirements

  • Each piece of any shipment must be legibly and durably marked with the name and address of the Shipper and Consignee.
  • Any shipment susceptible to damage with ordinary care and handling, high or low atmospheric pressure, or changes in temperature must be labeled appropriately.
  • If dry ice is utilized, the container should be visibly, legibly, and durably marked with the words "DRY ICE"

San Juan, PR (SJU) Shipping Guidelines


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