Fast Track
Proud Member Of:
Southwest Support™
Southwest Support Is Now Available Systemwide!
Southwest Airlines Cargo understands the care and respect that is required when transporting loved ones to their final resting place. Our Southwest Support service provides professional and reliable transportation for funeral homes and mortuary services. With Southwest Support, you can now deliver peace of mind.
Cities ServedSouthwest Support service is available to all destinations across our system. To view these locations, visit our Southwest Airlines Cargo zone map. Please Note: Southwest Support service is not available to/from interline or road feeder service destinations.
Shipping Information- Advanced arrangements are required.
- All shipping containers must be new and cannot be reused.
- Shipper must comply with all local, state, federal, and international regulations.
- Shipping containers containing dry ice will be subject to our current dry ice policy.
- Human remains must be adequately secured in an air tray or combination tray.
- Human remains must be tendered in a container that will adequately protect the contents from damage with ordinary care and handling.
- All human remains shipments must appropriately display the label "head" on the outer shipping container to assist handlers in aircraft loading and unloading operations.
- Appropriate documentation must accompany all human remains. This includes either a signed certificate of death, burial permit, and/or burial transit removal permit as mandated by local, state and government regulations.
- Please note that a minimum one-hour scheduled connection time is required on Southwest Support shipments making a connection.
- Contact our Southwest Support Customer Care Center at 1-888-922-9525 Monday- Friday between the hours of 6:30 a.m. and 8:00 p.m. (CST).
- All human remains shipments must be booked in advance by contacting our Southwest Support Customer Care Center.
- You must be a Known Shipper or a TSA approved Indirect Air Carrier to transport items on Southwest Airlines Cargo.
- Advanced arrangements are required. We recommend that you book your Southwest Support shipment at least 24 hours prior to departure. You may book your shipment up to seven (7) days in advance.
- All shipments must be tendered at the Southwest Airlines Cargo origin facility and picked up at the Southwest Airlines Cargo destination facility.
- Unless prior arrangements have been made, all shipments should be dropped off/picked up within the origin/destination cargo facility's hours of operation.
- It is recommended that all shipments be tendered at least two (2) hours prior to scheduled departure time.
View our Southwest Support rate sheets.
Contact UsIf you have additional questions, please contact our Southwest Support Customer Care Center at 1-888-922-9525 Monday-Friday between the hours of 6:30 a.m. and 8:00 p.m. (CST).
